Reference

Our Legal Terms for o111na Accounts

These legal terms set out the rules that apply when you open an account and use the o111na platform. Access and eligibility depend on your local law and the regions we serve — please read this page before you proceed.

Jurisdiction-dependent accessAccount eligibility rulesUser rights and data policyBangladesh-applicable terms
o111na Our Legal Terms for o111na Accounts
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Your account data is held under strict access controls. We collect only what is necessary to operate your account, process payments via bKash, Nagad or Rocket, and meet any verification obligations. You can request a copy of your stored data or ask us to delete your account information by contacting support with your account ID.

Data Retention

We keep account records for the period required by our operational and legal obligations. Once that period passes, personal data is deleted or anonymised from our systems.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately through the security settings tab.

Right to Request Changes

You have the right to request correction of inaccurate account details. Submit the request via live chat or email with your account ID and we will action it within a reasonable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our legal terms, your account rights or a dispute, contact our support team through the channels below. We handle legal and account queries separately from general gameplay support so that the right team sees your message without delay.

Live Chat Reach our support team directly through the live chat widget in your account dashboard. Legal queries are flagged to a dedicated handler, not a general queue.
Email Support Send your legal or account-rights query to our support email address listed in your account settings. Include your account ID so we can verify and respond accurately.
Account Help Centre The Help Centre inside your account covers account suspension, balance disputes and how to request a formal account review under our terms.

Common Questions About Our Legal Terms

These are the questions we receive most often about account eligibility, user rights and how our legal terms apply in Bangladesh. If your question is not here, contact support through your account dashboard.

Access and eligibility depend entirely on your local law and eligible region. You must confirm for yourself whether using this platform is lawful before opening an account or making any payment.

When you deposit using bKash, Nagad or Rocket, both our account terms and your mobile wallet provider's own terms apply simultaneously. We do not override the verification or transaction rules set by those payment providers.

Yes. Contact our support team via live chat or email with your account ID and a data access request. We will identify what is held and provide it within a reasonable period under applicable rules.

Raise a formal dispute through the Account Help Centre or by emailing support with your account ID and the transaction reference. A dedicated handler reviews legal and account disputes separately from general queries.

If your account is closed — whether by request or under our terms — any verified balance is returned to your registered bKash, Nagad or Rocket wallet through the standard withdrawal verification process.

We notify you through your registered account contact whenever a material change is made to these terms. Continued use of the platform after notification means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.